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سياسة الشحن والاسترجاع

Shipping & Refund Policy

Terms & Conditions:-

  1. Prices
  • • Changes periodically according to the movement of currencies in the market
  1. 2. Distinguished customers: Large quantities are ordered by the sales team or contact the company's numbers
  2. Shipping
  • Shipping is done from 72 hours to 7 working by client area
  • You must check the product and the quantity required before receiving the invoice and get a copy of it to ensure the customer's rights.
  • If the product is not available, please click on when available and you will be directly contacted at the time the product is available and shipped to the customer.
  • • Free shipping if order start from 5000 le.
  • Shipping expenses determined by client area

 

  1. 4. Exchange and Return Policies
  • Our dear customer can retrieve or exchange the product within 14 days from the date of receipt provided that the product is of the same quality as received and there is no damage from the customer and provided that the invoice received from our representative is available
  • Free shipping if you view the product and find any defects worth returning only
  • In case of visa accounting the amount will be refunded within 10 working days
  • The request for replacement or return is cancelled if the client does not reply to the delegate more than twice

 

  1. Dotra Points Program

Shop without limits on the Dotra application and the more you ask for the more points you will increase and earn a lot

You can redeem your points for any of the following gifts:

  • • Your favorite product
  • • promo code discount on the order
  • • Free shipping
  • • Dotra product Field Experiments

( (This item applies to large agricultural lands or nurseries and greenhouses)  )

  • • Dotra Special Gifts

 

  1. Warranties and Notices
  • • Personal data is not shared with any of the parties, only the shipping company is informed _ (customer name - contact number - shipping address)
  • • We guarantee you, dear customer, the quality of the product as it is in the description completely, and it must be taken into account that the image of the product differs from the truth, it may be larger or smaller, and the color may vary according to the lighting
  • • We have the right to review the order if the quantities are large and communicate with the customer for more information and can request proof papers from the customer.
  • • Each user bears the preservation of his password and the user bears all the activities that take place on him
  • • Once the data is registered, you agree to receive e-mails and promotional messages
  • • The customer is contacted in advance if any request is canceled from our side and informed of the reasons for canceling the order
  • • Special terms and conditions are changed according to market requirements or emerging issues
  1. Application maintenance
  • • The application may be subjected to a scheduled closure due to undergoing maintenance or being exposed to any emergency problem when completed, customers will be notified by text message or advertising on social media